视频客服通话事件推送
- 在管理->提醒目标菜单配置好提醒目标 (仅支持post json 类型的提醒目标)
- 在管理->视频通话小程序->其他配置 页面选择配置的提醒目标,选择回调时机为通话结束时
- 回调请求样例 见
示例1
示例1
{
"bizId":"123abc", //第三方业务编号,用于关联视频通话记录
"videoCall":{//视频信息
"id":123, //视频记录id
"dialTime":"2016-08-31T16:22:11.000+08:00", //拨入时间
"queueDuration":"12333", //排队时间 毫秒
"callDuration":"12333",//通话时间 毫秒
"resultCode":4, //通话结果 0 初始化状态 1。排队放弃; 2. 排队超时 3. 客户速挂 4. 客服接听 5. 客服未接
"videoCallStartTime":"2016-08-31T16:22:11.000+08:00",//通话开始时间
"videoCallEndTime":"2016-08-31T16:22:11.000+08:00",//通话结束时间
"surveryResolveResult":"已解决", //满意度评价解决结果
"surveryLables":"速度快,态度温柔", //满意度评价标签
"surveryRemark":"abc",//满意度评价备注
"surveryDesc":"abc",//满意度评价描述信息
"videoUrl":"https://avs.t2.tryudesk.com/avs/web/storage/resource?req=0c78cc0acd6", // 视频地址
"isSendLeaveInfo":"是", //是否发送留资表
"isFinishedLeaveInfo":"完成", //留资情况
"videoCallType":"直接呼叫" //通话类型
},
"message":[
{
"seq":0, // 消息序号
"type":"SYSTEM", //消息类型 SYSTEM:系统消息 ,RICH_TEXT:富文本消息,TEXT:文本消息,From:表单消息,IMAGE:图片消息,STRUCT:结构化消息 TEMPLATE:模板消息,MESSAGE_UPDATE:消息更新
"direct":"C_TO_A", // 消息方向 C_TO_A:客户到客服 A_TO_C:客服到客户
"content":"客户选择了国际体验厅", //消息内容
"msgId":"cb9688be-0cc8-42a9-acba-aaf9ea7c1d4f", // 消息id
"createdAtMills":1638256177000 // 消息创建时间戳 毫秒
},
{
"seq":0,
"type":"RICH_TEXT",
"direct":"A_TO_C",
"content":"辉asdsad",
"msgId":"c97c4aa4-796f-4082-a0eb-13772e121805",
"createdAtMills":1638256182000
}
],
"customer": {//客户信息
"id": 10, //id
"nick_name": "北京cloud-ark.cn联通(1472631731)",//客户昵称
"source_channel": "web_im", //来源渠道
"is_blocked": false, //是否黑名单
"level": "normal", //客户等级, vip normal
"created_at": "2016-08-31T16:22:11.000+08:00", //创建时间
"updated_at": "2016-11-19T10:58:33.000+08:00", //更新时间
"lang": null,
"sdk_token": null,
"web_token": "854b5088-5ceb-4c79-8827-2388cbb8a8c0",
"other_web_tokens": [],
"open_api_token": null,
"description": "IM用户:ip(119.57.115.195)",
"email": "",
"tags": "hellozzz",
"rich_tags": [{
"id": 24,
"name": "hellozzz",
"color": "1"
}],
"custom_fields": {//客户的自定义字段
"SelectField_9512": ["0"],
"SelectField_9903": ["20"],
"SelectField_35902": ["1"],
"TextField_19070": "1",
"TextField_79272": "单行文本"
},
"other_emails": [],//客户邮箱
"cellphones": [{ //客户电话
"id": 379688322,
"content": "1901920129"
}],
"default_organization_id": 5532292, //客户的默认公司
"organization_ids": [5532292], //客服公司id
"weixin_minis": [{ //客户的微信信息
"appid": null,
"openid": "20200314_lhz3",
"unionid": "",
"avatar": null,
"nick_name": "李大也2"
}]
},
"organizations": [{ //客服公司信息
"id": 5532292,
"name": "udesk"
}],
"agent": { //客服信息
"id": 1,
"nick_name": "abc",
"avatar": "", //头像
// ...
"user_group_ids": [20, 21], //客服组id
"user_group_names":["张三的客服组","李四的客服组"], // 客服组名称
"work_id": "1122", //工号
"duty": "职位1", // 职位
"is_admin": true, //是否是管理员
"departments": [{ //部门
"id": 1,
"name": "总公司"
}, {
"id": 16,
"name": "华南区"
}, {
"id": 31,
"name": "华北区"
}],
},
}